Repairs Warranty

12-Month Warranty on Parts & Workmanship

Every Tech Vibe repair carried out in our store comes with a 12-month commercial warranty covering the parts we fit and the workmanship involved in the repair, subject to the terms below.

Our warranty applies to the specific repair carried out by Tech Vibe. It does not mean that the entire device is covered for 12 months.

If a covered part fails under normal use, or a fault occurs because of our workmanship, we will inspect the device and, where the claim is covered, put it right at no additional cost.

Our Promise

If something fails because of our repair, we'll put it right.

Our standard 12-month commercial warranty applies to eligible parts and workmanship for repairs carried out at our Tech Vibe store.

Before every repair, we explain the available repair and parts options, including the applicable warranty terms.

What Our Warranty Covers

Parts We Fit

If an eligible replacement part installed by Tech Vibe fails under normal use during the applicable warranty period, the part is covered according to the warranty terms for the selected part.

Our Workmanship

If a fault occurs because of an issue with the workmanship of the original repair, we will inspect the device and, where covered, correct the workmanship-related issue at no additional cost.

All In-Store Repairs

Our repairs may include:

• Screen replacements

• Battery replacements

• Charging port repairs

• Camera repairs

• Speaker repairs

• Microphone repairs

• Back glass repairs

• Button repairs

• Other repairs carried out by Tech Vibe

The applicable warranty depends on the repair and parts option selected by the customer and recorded on the invoice.

Screen Replacement Warranty

Choose the screen option that suits you.

For selected screen repairs, Tech Vibe may offer different screen quality options at different prices.

Premium / OEM-Equivalent Screen

Where a Premium or OEM-equivalent screen is selected, the screen is covered by our 12-month commercial warranty on the fitted part and workmanship, subject to these warranty terms.

Original / Genuine Part

Where an original or genuine part is available and selected, the warranty applicable to that part will be clearly stated on the repair invoice.

Incell / Budget Screen

Incell or budget screens are offered as a lower-cost repair option.

The Incell / budget screen itself is not covered by Tech Vibe's 12-month commercial parts warranty.

However, our workmanship obligations are not automatically excluded simply because a lower-cost part was selected. If you believe there is an issue with the repair, please return the device to our store so we can inspect it.

The selected screen type and applicable commercial warranty will be confirmed with the customer before the repair begins and recorded on the invoice.

What Is Not Covered by Our Commercial Warranty

The warranty applies to the specific repair — not to new or unrelated damage.

Our commercial warranty does not cover:

• New physical damage occurring after the repair

• Cracked or broken screens caused by drops or accidents

• Liquid or water damage occurring after the repair

• Damage caused by misuse, accidents or negligence

• Damage caused by excessive pressure, impact or bending

• Repairs or attempted repairs carried out by another technician or repair business after our repair

• Faults unrelated to the original repair

• General wear and tear

• Software problems unrelated to our repair

• Unauthorised modifications or alterations

• Damage caused by third-party parts or accessories where unrelated to our repair

• Any condition specifically excluded from the warranty terms agreed at the time of repair

Important

A warranty claim must relate to the specific part or workmanship involved in the original Tech Vibe repair.

If your device develops a completely new or unrelated fault, that fault is not covered by the commercial warranty. We can inspect the device and provide a separate quotation before carrying out additional work.

Physical & Liquid Damage

Please take care of your repaired device.

Repairs do not make a device waterproof or protect it from future accidental damage.

After a repair, the device may be exposed to:

• Drops

• Cracks

• Pressure or impact

• Liquid

• Moisture

• Bending

• Accidental damage

Damage occurring after the repair may affect or void coverage for the affected repair.

Repairs by Another Technician

If the device has been opened, modified, repaired or attempted to be repaired by another technician or repair business after Tech Vibe completed the original repair, our commercial warranty may no longer apply to the affected repair.

We will inspect the device and explain the position before carrying out any further work.

How to Make a Warranty Claim

1. Bring Your Device to Our Store

Bring the device back to the Tech Vibe store for an in-person inspection.

All warranty claims are handled in-store.

2. Bring Your Receipt or Repair Reference

Please bring your original receipt, invoice or repair reference number so we can locate your repair record.

3. We Inspect the Device

Our technician will inspect the device before any warranty work begins.

We will determine whether the reported issue is connected to the original repair and whether it falls within the applicable commercial warranty.

4. We Explain the Outcome

If the issue is covered, we will explain the next steps and carry out the applicable warranty repair or replacement at no additional cost.

If the issue is not covered, we will explain why and, where appropriate, provide a separate quotation before carrying out any additional work.

Your Selected Parts & Warranty

The parts option selected by the customer will be recorded on the repair invoice.

This may include:

• Original / Genuine Part

• Premium / OEM-Equivalent Part

• Incell / Budget Part

• Other available parts options

Always check your invoice for the exact part type and applicable commercial warranty before leaving the store.

Before Your Repair

Before we begin your repair, we will explain:

1. The repair required
2. The available parts options
3. The price of each option
4. The applicable commercial warranty
5. Any important limitations

You can then choose the option that best suits your needs.

12 Months. Professional Repairs. Clear Terms.

Tech Vibe

Professional In-Store Phone & Device Repairs

Commercial warranty terms apply to eligible repairs and parts. Your statutory consumer rights are not affected.