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Full 12-month cover
Part + workmanship coveredThe fitted screen and our workmanship are covered by our 12-month commercial warranty, subject to these terms.
If something fails because of our repair, we'll put it right.
Every repair carried out in our store comes with a 12-month commercial warranty on the parts we fit and the workmanship involved, subject to the terms below.
- Parts we fit
- Our workmanship
- Handled in-store
12
month warranty
Covers the specific repair we carried out, not the entire device.
What our warranty covers
If a covered part fails under normal use, or a fault happens because of our workmanship, we'll inspect the device and, where the claim is covered, fix it at no additional cost.
Parts we fit
If an eligible replacement part installed by Tech Vibe fails under normal use during the warranty period, it's covered under the terms for the part you selected.
Our workmanship
If a fault comes from the workmanship of the original repair, we'll inspect it and, where covered, correct it at no additional cost.
All in-store repairs
- Screen replacements
- Battery replacements
- Charging ports
- Cameras
- Speakers
- Microphones
- Back glass
- Buttons
- Other Tech Vibe repairs
Your warranty depends on the repair and parts option you choose, as recorded on your invoice.
Choose the screen option that suits you
For selected screen repairs, we may offer different screen quality options at different prices. Here's how the warranty works for each.
Warranty stated on invoice
As shown on your invoiceWhere an original or genuine part is available and selected, its warranty will be clearly stated on your repair invoice.
Lower-cost option
Screen part not coveredThe Incell or budget screen itself isn't covered by our 12-month parts warranty.
Our workmanship obligations still apply. If you think there's an issue with the repair, bring the device back so we can inspect it.
We confirm your screen type and warranty with you before the repair begins, and record both on your invoice.
What isn't covered
The warranty applies to the specific repair, not to new or unrelated damage.
- New physical damage after the repair
- Cracked or broken screens from drops or accidents
- Liquid or water damage after the repair
- Misuse, accidents or negligence
- Excessive pressure, impact or bending
- Repairs or attempts by another technician after ours
- Faults unrelated to the original repair
- General wear and tear
- Software problems unrelated to our repair
- Unauthorised modifications or alterations
- Third-party parts or accessories unrelated to our repair
- Anything specifically excluded in the terms agreed at the time of repair
Important
A warranty claim must relate to the specific part or workmanship involved in the original Tech Vibe repair. If your device develops a new or unrelated fault, we can inspect it and give you a separate quote before doing any additional work.
Please take care of your repaired device
Physical & liquid damage
Repairs don't make a device waterproof or protect it from future accidents. Damage after the repair may affect or void coverage for the affected repair.
- Drops
- Cracks
- Pressure or impact
- Liquid
- Moisture
- Bending
- Accidental damage
Repairs by another technician
If the device has been opened, modified, repaired or had a repair attempted by another technician or repair business after our repair, our commercial warranty may no longer apply to the affected repair.
We'll inspect the device and explain where you stand before doing any further work.
How to make a warranty claim
All warranty claims are handled in person at our store.
Bring your device in
Bring the device back to the Tech Vibe store for an in-person inspection.
Bring your receipt
Your original receipt, invoice or repair reference number helps us find your repair record.
We inspect it
Our technician checks whether the issue is connected to the original repair and falls within the warranty.
We explain the outcome
If covered, we repair or replace at no extra cost. If not, we explain why and can provide a separate quote.
Before your repair, we'll explain
Then you choose the option that best suits your needs.
Your chosen parts option, whether Original / Genuine, Premium / OEM-equivalent, Incell / Budget or another option, is recorded on your invoice. Always check your invoice for the exact part type and warranty before leaving the store.
- The repair required
- The available parts options
- The price of each option
- The applicable commercial warranty
- Any important limitations